Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Dec 15, 2016

For BPO jobs considerable

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1.) Training time is very good 2.) Trainers and HR(of some team) are friendly 3.)Pickup and drop facility available 4.)Work life balance 5.)Company will not force you to do any amount of extra work, your scheduled work is only what you are suppose to do

Cons

1.) Leaves are something that is big concern 2.)Incentives are not aid out properly 3.)No clear answer is given on the salary deducted 4.)For any small thing that can go here and there the company will make you sign the HIGH RISK DOCUMENT 5.)people get Documented for everything

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your feedback. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees at Firstsource. We are taking your feedback and addressing all the places we missed in delivering a great working experience for you. We would like to wish you all the best in your future endeavours.

2.0

Dec 15, 2016

did not enjoy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

part-time helped me get through college made lasting friends with other part-timers

Cons

personified everything negative with a large mnc from a low level employee perspective

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We welcome all suggestions and ideas to continually improve every employee experience. Please feel free to contact us on marketing@firstsource.com to give us your feedback in more detail and give us the chance to change your perception.

5.0

Dec 14, 2016

Good company to work for

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

They always pay you on time. Good team management. Training given when needed. Targets are easy to achieve. Friendly work environment (work from home)

Cons

Sometimes, overtime hours don't get calculated accurately. When work is high, gets quite stressful.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. Your feedback helps us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and would like to wish you all the best in your future endeavours

Viewing 4054 - 4056 of 4,260 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Healthcare Data Entry Specialist

Post Closing Associate

Customer Service Representative