Question 1

Does Firstsource Solutions pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

Question 2

How satisfied are employees working at Firstsource Solutions?

Accepted Answer

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

Question 3

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (79), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (56)

Question 4

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

Question 5

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

Question 6

What are employees saying about Firstsource Solutions layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

Question 7

What are the top reviewed Firstsource Solutions locations?

Accepted Answer

Louisville, Colorado Springs, Rockford, Lake Katrine, Fort Scott, Amherst, Miami, Atlanta, Buffalo, Tampa, Salt Lake City, Kingston, New York, Houston, Dallas, Palm Bay, Chicago, Belleville, Columbus, Eugene, Spartanburg, Birmingham, Charlotte, Chattanooga, Memphis, Indianapolis, Cincinnati, Las Vegas, Detroit, Grand Rapids

Firstsource Solutions

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Absolutely shocking, words cannot describe how awful this company is

good company culture to work with..

Fun place to work, great work life balance, not such great salaries

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