Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Nov 12, 2025

Working Experience

Operation team leader

Recommend

CEO approval

Business Outlook

Pros

Woking culture is people centric , social welfare program's and growth opportunities at glance

Cons

Need to run program for colleagues professional development

Firstsource Solutions Response

8mo

Thank you for your valuable feedback! We’re delighted to hear that you appreciate our people-centric culture, social welfare initiatives, and the growth opportunities available at Firstsource. Continuous learning and upskilling are integral to our culture, and your feedback will be shared with the team to explore ways to further strengthen these initiatives.

4.0

Nov 11, 2025

Retention Amplifier Review

Team executive

Recommend

CEO approval

Business Outlook

Pros

Keeps the leadership population motivated and valued.

Cons

Focusing too much on retention may overshadow other achievements like innovation or teamwork.

Firstsource Solutions Response

8mo

Thank you for your thoughtful feedback! We’re pleased to know that you feel leadership at Firstsource is motivated and valued — nurturing and recognizing our leaders is something we take pride in. We also appreciate your perspective on balancing retention efforts with a continued focus on innovation and teamwork.

5.0

Nov 11, 2025

Great place to grow and learn in a supportive environment

Process leader

Recommend

CEO approval

Business Outlook

Pros

Supportive management, good work-life balance, friendly team culture, timely salary, and opportunities for internal growth.

Cons

Sometimes workload increases during peak business days, but manageable with team support.

Firstsource Solutions Response

8mo

Thank you for sharing your positive experience! It’s wonderful to hear that you value the supportive management, strong team culture, and balanced work environment at Firstsource. We’re also glad that you appreciate the opportunities for internal growth and timely recognition. We continuously strive to empower our employees through focused learning and growth opportunities. Appreciate you're understanding that teamwork helps manage these situations effectively.

Viewing 412 - 414 of 4,263 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative