Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Nov 13, 2025

Great Place to work

Process leader

Recommend

CEO approval

Business Outlook

Pros

Absolutely amazing place to showcase your talent and lots of opportunities for growth

Cons

Nothing that I find as cons

Firstsource Solutions Response

8mo

Thank you for sharing your positive feedback! We’re delighted to hear that you find Firstsource an amazing place to showcase your talent and explore opportunities for growth. We’ve also noted your suggestion regarding the IMP timeline. We appreciate your input and will review this with the relevant team to see how we can make the process more efficient while maintaining fairness and transparency in internal mobility opportunities

5.0

Nov 12, 2025

Great Culture

Sm

Recommend

CEO approval

Business Outlook

Pros

Good Company to work with

Cons

A structured and transparent salary increment process is essential for fairness and retention

Firstsource Solutions Response

4mo

Thank you for your review, and for your time with Firstsource. It’s great to hear you enjoyed the culture and felt we are a good company to work with. A clear, structured and transparent approach to salary reviews matters for fairness and retention. We continue to strengthen how we communicate and apply pay review processes, so colleagues understand what to expect and how decisions are made. Wishing you the very best.

5.0

Nov 12, 2025

Experience as the process leader

Process leader

Recommend

CEO approval

Business Outlook

Pros

Learning new things in role, people management, team bounding and getting growth in process

Cons

No Cons as per my experience

Firstsource Solutions Response

8mo

Thank you for sharing your positive feedback! It’s great to hear that your role at Firstsource has provided opportunities for continuous learning, people management, and professional growth. We’re glad you value the collaborative culture and team bonding within the organization. Encouraging engagement and strengthening team connections are important to us

Viewing 409 - 411 of 4,263 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative