Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (127) , Senior Associate (107) , Senior CSA (76) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews

2.0

Sep 11, 2025

My reviews are honest

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a good place to make a good money... the take home salary is too low but low yearly hikes

Cons

It's a bad place for carrier growth unless if you are person who is good at bucket to management..

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the earning opportunities at the organization. We encourage open discussions with HR to address any concerns and support employee development.

4.0

Sep 8, 2025

Chill

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pretty chill company. I feel some job security with room to expand skills and excel within company

Cons

First time handling a “point system”. Definitely not a big fan. Also start off pay is pretty low

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value job security and opportunities to develop skills within the company. We will continue exploring ways to support employees and provide a fair and motivating experience

3.0

Aug 11, 2025

Bad work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good incentives Good infrastructure Okish work-life balance

Cons

Bad process management Work pressure with targets

Firstsource Solutions Response

10mo

We are glad to know that employees value the good incentives, strong infrastructure, and the balance we strive to provide between work and personal life. We do have structured processes in place to ensure smooth operations, though we understand that experiences may differ across teams. As for work pressure and targets, these are aligned with business requirements and client expectations, but we are committed to supporting employees in managing them effectively. We will continue focusing on creating a motivating work environment while balancing performance goals with employee well-being.

Viewing 40 - 42 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative