Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (127) , Senior Associate (107) , Senior CSA (76) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews

3.0

Aug 3, 2025

Awesome

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good place to work and managers are helpful

Cons

There is always discrepancy in the pay and also no career growth

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues and found managers helpful. We understand your comments regarding pay and career progression and continue to review our processes and development opportunities to support colleagues and help them grow within Firstsource.

3.0

Jul 30, 2025

Good for freshers as per package

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good for freshers as per package and management is not so good

Cons

Experience is not so bad but an average

Firstsource Solutions Response

10mo

Thank you for your honest feedback. We’re pleased to know you find our package for freshers competitive and beneficial. We are committed to strengthening leadership practices, fostering better communication, and ensuring a more supportive and responsive work environment so that every employee can have a positive and growth-oriented experience with us.

1.0

Jul 19, 2025

Find a job elsewhere.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote working Potential for bonuses

Cons

Toxic environment even when working from home You will never be paid correctly. The bonus scheme changes almost weekly and is unattainable most of the time

Viewing 43 - 45 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

DE/Customer Service Representative

Client Service Representative

Customer Service Representative