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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)
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Ritesh Idnani

90% approve of CEO

84% positive business outlook

Reviews by job title

309 reviews

Reviews about "Compensation"

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2.0
Aug 8, 2024

Overall review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good for starters in the bpo industry.

Cons

Low salary, management are disorganized, payroll always have a dispute every payout, agent gossiping toxic work environment, attrition is high which management cannot improve. Management always do bandaid solutions on things, incentive programs are low, lame engagement activities.

1.0
Jul 20, 2024

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Work from home. Flexible schedule.

Cons

Culture. Insurance benefits. Work/life balance. Advancement opportunities. Bonus structure.

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Firstsource Solutions Response
1y
Thank you for your feedback and for highlighting the positives, such as work-from-home flexibility, we’ve made significant improvements to enhance our workplace culture, fostering a more inclusive and supportive environment where employees feel valued. We’ve also updated our insurance benefits to offer more comprehensive coverage, ensuring that our team members and their families have access to the care they need. In terms of work/life balance, we’ve introduced flexible scheduling and work-from-home options to provide greater flexibility and support for our employees' personal and professional lives. We’re also proud to have expanded our advancement opportunities, with more training programs and clear pathways for career growth. Our bonus structure has been revised to better reflect performance and reward the hard work and dedication of our team members.
3.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Good working environment with approachable top management

Cons

Their salary is too low with the newly hired

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Firstsource Solutions Response
1y
Thank you for your positive feedback! We are delighted to hear that our working environment is perceived positively and that our top management is approachable. Fostering a supportive and open culture where employees feel comfortable reaching out to leadership and discussing their ideas and concerns. Ensuring competitive and fair compensation is a priority for us. We are continuously reviewing our salary structure to ensure it reflects market standards and the value of our employees' contributions.
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