Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(260 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

260 reviews

Reviews about "Management"

Return to all reviews

1.0

Feb 6, 2024

Experience

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

My direct supervisor was my saving grace as he was my training class' biggest advocate the entire time we were employed with the company. He is the only reason I lasted the entire year. Happy to have moved on to something else.

Cons

I worked at FirstSource Solutions for a year as a technical support representative within their Hargray Cable project. Extremely outdated software/tools made my job almost impossible to do as these tools would often malfunction. Poor upper management with bad attitudes caused extremely low morale, which affected my own will to perform to the best of my ability.

Firstsource Solutions Response

Thank you for your response! We are glad to hear that your training experience gave you joy in your time with the organization as we strive to achieve a welcoming and engaging start to the organization for all new employees. We are sorry to hear of your experience within your vertical. As we are regularly assessing and correcting our tactics surrounding the comfort and security of our Firstsourcers within their employee lifecycle, your feedback will be helpful in our efforts. Thank you again for your thoughts.

3.0

Jan 14, 2024

Ok company

Claims processing

Recommend

CEO approval

Business Outlook

Pros

Loved my team but they don't have a lot of answers for you

Cons

Pay and some supervisors are awful

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you had a positive experience with your team. However, we understand that not having sufficient answers or support can be challenging. Effective supervision is key to a positive work environment. Our support team is available to assist in these situations and provide guidance and resources to help you navigate difficult scenarios effectively. We regularly review our pay structures to ensure they align with industry standards and reflect the contributions of our employees.

1.0

Jan 7, 2024

Blah company

Data keyer

Recommend

CEO approval

Business Outlook

Pros

Not much to be positive about

Cons

Bull policies and managers don’t have your back.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate the feedback and are actively working to improve our policies and ensure that our managers provide strong support to all team members. Our goal is to create a more supportive and fair work environment where employees feel valued and empowered.

Viewing 46 - 48 of 260 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Customer Service Representative

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