Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Oct 2, 2025

Good place to work

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Among the BPOs I've worked with, this one stands out for its superior employee retention. Growth paths are present, but their progression is typically slower than desired.

Cons

For ambitious individuals seeking quick career progression, the "delayed" growth might be a significant drawback.

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We’re pleased to hear that you value our employee retention and the growth opportunities available within the organization. We encourage employees to explore Internal Job Postings (IJP) and other development opportunities to support career advancement.

2.0

Oct 2, 2025

About the Company policies

Senior cse

Recommend

CEO approval

Business Outlook

Pros

They have offices in good cities in India.

Cons

Their Trainer and Team leaders make their own Watsup Groups. And incase if you type in anything inappropriate in that group, they will Terminate you for that, Stating that it is their official group. Though Watsup is aware of this fact and even Government of India also doesn't permits to use Watsup as their official mode of contact and communication. Watsup is used only for our convenience. I got terminated because of that, very surprising.

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We’re glad you recognize the value of our office locations. While these groups are intended to facilitate quick and convenient communication, we encourage all employees to maintain professionalism in any official or semi-official channels.

1.0

Oct 2, 2025

No support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Possible to earn bonus, and good staff mates

Cons

Wage, micro managing and very clicky

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We’re glad to hear that you value the opportunity to earn bonuses and appreciate the support of your colleagues. We encourage you to have an open conversation with the HR team so that these issues can be discussed in detail and addressed appropriately.

Viewing 490 - 492 of 4,269 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

United States

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Patient Advocate Specialist

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

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Good place to work

About the Company policies

No support

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