Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

4K reviews

1.0

Oct 4, 2025

Former employee

Patient navigator

Recommend

CEO approval

Business Outlook

Pros

It’s a paycheck to pay bills

Cons

Micromanagement, old butter women in leadership, meaningless moc calls used to hold you back from going live on calls all to put you on a “PIP” to fire you

4.0

Oct 4, 2025

Good Company

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Every thing is good including management and projects,I recommend everyone to get into the company to get real time experience

Cons

No negative points to highlight in this company

Firstsource Solutions Response

9mo

Thank you for your positive feedback. We’re glad to hear that you value the management, projects, and the real-time learning opportunities the company provides. It’s encouraging to know that your experience has been fully positive.

1.0

Oct 3, 2025

Try at your own risk

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

offers good benefits such as work-from-home opportunities and frequent employee engagement activities. Some boses are kind and considerate ,

Cons

Salary offers are not transparent, and the working environment faces many issues, including unprofessional staff behavior and supervisor bias, which can affect fairness and growth. Account incentives are very low and hard to get if account is not stable, No yearly appraisal, some are project base.

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. At Firstsource, our compensation structure is designed based on clearly defined internal frameworks and aligned to prevailing market benchmarks. Salary variations may occur depending on factors such as the complexity of the role, skill requirements, and business needs. We value transparency and continuously work towards ensuring that all aspects of our compensation and incentive structures are communicated clearly during the hiring process. Your feedback helps us further strengthen this effort.

Viewing 487 - 489 of 4,269 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

United States

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Patient Advocate Specialist

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Firstsource Solutions

Firstsource Solutions reviews

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Former employee

Good Company

Try at your own risk

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