Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews

3.0

Oct 17, 2025

Average

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Shift Pay one way cab

Cons

No increment Not good environment to work

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We appreciate your recognition of the shift pay and transportation facilities provided for employee convenience and safety. Compensation reviews are conducted based on both individual performance and overall company results to ensure fairness and alignment with business goals. We strive to foster a positive, inclusive, and engaging workplace culture

5.0

Oct 15, 2025

COMPANY FEEDBACK

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The company's environment and the professionalism is top notch and its a joy to be part of this organization.

Cons

The cafeteria, whilst spacious and pleasant, can a whole lot better if there is better management of cleanliness and a well organized area for the disposal of used dishes. And revamping of vendors time and again in relation to the menu that would encourage us as employees to eat better and healthier if those options were also available.

Firstsource Solutions Response

8mo

Thank you for your thoughtful and detailed feedback. We’re pleased to hear that you value the professionalism and work environment within the organization. We encourage you to have an open conversation with the HR team so we can better understand your ideas and explore possible improvements in this area. We’re glad you recognize the management’s efforts in maintaining a supportive and engaging workplace.

4.0

Oct 15, 2025

Company Feedback

Senior associate

Recommend

CEO approval

Business Outlook

Pros

the chance to advance their careers as well as exposure to global workplaces, flexible work schedules, and the growth of skills that are valuable regarding customer care and communications which makes it a desirable option for a lot of people.

Cons

Forced to do Overtime and SAC OFF when we do have plans of our Offs, Mean while had changes on our offs

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We appreciate your recognition of the opportunities the organization provides for career advancement, global exposure, and skill development. We encourage you to have an open conversation with the HR team to discuss these issues in detail so that we can address them appropriately.

Viewing 49 - 51 of 114 Reviews

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