Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (309 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

4.0

May 7, 2024

Nice company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The supervisors are nice and willing to work with you if you come across any hiccups and life.

Cons

The downside of this job would be there isn’t much room for a growth and a starting pay is pretty low for the amount of work you have to do now you do go up a dollar after about six months, but that is taking one more responsibilities going up to a claim specialist.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We appreciate your feedback regarding the supportive nature of the supervisors and the willingness to assist with any challenges. We’re glad to hear that you had a positive experience with your manager. It’s important to us that our managers are supportive and willing to assist with medical leave and other needs. We strive to ensure that all employees receive the help and flexibility they need, and your feedback is invaluable in reinforcing the importance of supportive management.

1.0

May 5, 2024

Was asked more of what the job intels with no increase in pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home was beneficial

Cons

Pay..time off.. training.. supervisors system.. accountability

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We're glad to hear that working from home was beneficial for you. While some aspects are influenced by business needs and operational requirements, we are committed to continually reviewing and improving these areas to better support our employees and enhance their work experience

2.0

Apr 29, 2024

Leadership doesn't lead they just point fingers

Manager

Recommend

CEO approval

Business Outlook

Pros

Okay Pay, coworkers are good

Cons

recent sr leadership changes, but no real leaders. Task masters mainly, loves to point out problems, offer few solutions.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you’re satisfied with the pay and that you have positive experiences with your coworkers. We acknowledge the concerns about recent changes in senior leadership and the perception of a lack of effective leadership. It's crucial for leaders to not only identify problems but also to actively contribute to finding solutions and guiding their teams. We are committed to ensuring that our leadership team is equipped to provide constructive support and foster a positive work environment.

Viewing 52 - 54 of 309 Reviews

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