Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews

4.0

Mar 12, 2025

Good cukture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work. Good training.

Cons

No cons. Less pay. May not grow technical skills.

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you find Firstsource a great place to work and appreciate the training programs we provide. We follow company standards and regularly review our compensation structure to stay competitive. While certain roles may not focus on technical skill development, we encourage employees to explore internal growth opportunities and upskilling programs to enhance their career progression.

1.0

Mar 10, 2025

A

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not too many to be honest

Cons

No mental health support, false sincerity from senior staff

Firstsource Solutions Response

1y

Thank you for your feedback. We take mental health seriously, and we're surprised to learn that you felt there was a lack of support. We want to ensure that our colleagues know about our trained mental health first aiders at each site, who are always available for in-person or virtual conversations for those working from home. Additionally, we offer free counselling services through our healthcare benefits to provide further support for those who need it. We will continue to improve our communication around these resources and work to create a supportive environment for all our team members.

5.0

Mar 2, 2025

Best place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work life balance Support seniors and managers Good incentive monthly

Cons

Base salary is pretty low but you can achieve unlimited incentive

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you appreciate the work-life balance, support from seniors and managers, and the opportunity to earn good monthly incentives. We follow company standards, but we ensure that employees have the potential to maximize their earnings through performance-based incentives. We also appreciate your kind words about management and their efforts.

Viewing 58 - 60 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

DE/Customer Service Representative

Customer Service Representative

Client Service Representative

Healthcare Collections Specialist

Remote

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