Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (309 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Mar 7, 2024

Decent place to work

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits for a data entry job

Cons

Stressful environment when there's a lot to do

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find the pay and benefits for the data entry role to be satisfactory. We strive to offer competitive compensation and benefits to support our employees and ensure they feel valued. Our goal is to manage workload expectations effectively and provide support to help alleviate stress. We are committed to continuously evaluating our processes and resources to ensure that employees have the tools they need to handle their tasks efficiently.

3.0

Mar 5, 2024

Opportunity meets unemployment

Management

Recommend

CEO approval

Business Outlook

Pros

Carrier growth if you work hard enough and they have open slots, pay is pretty good for starting off.

Cons

Poor business practices, they work with clients that could care less about the employees.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you see opportunities for career growth with hard work and dedication. We understand your concerns about business practices and client relationships. We want to assure you that our company is dedicated to taking care of our employees and prioritizing their well-being. We strive to maintain high standards in our business practices and work with clients who align with our values.

3.0

Mar 4, 2024

Could pay more

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I like the people I work with

Cons

Need better pay $14 an hour is not enough for what you have to do. Need better health insurance.

Firstsource Solutions Response

1y

We’re pleased to hear that you enjoy working with your colleagues. Building a positive and supportive team is essential to our workplace culture, and it’s great to know that you appreciate the people you work with. We understand that competitive pay and comprehensive health insurance are crucial factors in job satisfaction. Our compensation and benefits packages are designed to align with company standards and industry benchmarks.

Viewing 58 - 60 of 309 Reviews

Jobs at Firstsource Solutions

Data Entry/Customer Service Representative

Customer Service Representative

Data Entry - Open Enrollment

DE/Customer Service Representative

Customer Service Representative