Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews

5.0

Jul 18, 2025

Company review

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Great service! Quick and efficient. The Team and leaders was very helpful and friendly. The team went above and beyond to help me. A wonderful experience overall! I highly recommend this company.

Cons

There are no cons to display at this time.

Firstsource Solutions Response

11mo

Thank you for your positive feedback! It’s great to hear that you had a quick and efficient service experience and found the team and leaders helpful and friendly. We’re especially glad that the team went above and beyond to support you — that’s exactly the kind of experience we aim to provide.

4.0

Jul 11, 2025

Great Work-Life Balance

Senior associate

Recommend

CEO approval

Business Outlook

Pros

In-depth Company Insights and Job Search Tools

Cons

Biased Reviews and Limited Information

Firstsource Solutions Response

12mo

Thank you for your feedback! We’re glad to hear that you value the company insights and job search tools available. We encourage open and honest feedback to ensure transparency. The leadership team is continuously working on incorporating feedback from platforms like Glassdoor to enhance employee experience and foster a more inclusive and transparent environment.

4.0

Jul 11, 2025

Great work, Life balanced

Senior associate

Recommend

CEO approval

Business Outlook

Pros

In-depth Company Insights: Glassdoor provides detailed information about company culture, work-life balance, management, and compensation, often from the perspective of current and former employees.

Cons

Extra half n hour has been increased from last two months and that can be paid!

Firstsource Solutions Response

12mo

Thank you for sharing your thoughts! We’re pleased to know that access to in-depth company insights has been helpful. We encourage you to discuss this directly with your manager or HR partner for clarification on compensation policies.

Viewing 61 - 63 of 114 Reviews

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