Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,258 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,258 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,258 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jun 10, 2026

Good opportunities, but management can be rigid

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good Place to work - given various roles and opportunities.

Cons

Nothing to add much - there are times when the management becomes rigid.

Firstsource Solutions Response

1d

Thank you for taking the time to share your feedback. We are pleased to hear that you consider our organization a good place to work and appreciate the various roles and growth opportunities available. Providing employees with diverse career opportunities remains one of our key priorities.

5.0

Jun 10, 2026

Great for freshers with strong learning opportunities

Senior csa

Recommend

CEO approval

Business Outlook

Pros

It is highly recommended for freshers looking to enter the corporate world. The company heavily emphasizes continuous learning through the Firstsource Academy, which provides digital, on-demand training us to upskill in specific domains, compliance, and leadership.

Cons

No concern is FSL doing grate

Firstsource Solutions Response

1d

Thank you for sharing your valuable feedback and recommendation. We are pleased to hear that you would recommend the organization to freshers entering the corporate world. It is also encouraging to know that you appreciate our focus on continuous learning through Firstsource Academy and the availability of digital, on-demand training programs that support upskilling in domain knowledge, compliance, and leadership. We remain committed to providing meaningful learning and development opportunities that help our employees build successful and rewarding careers.

5.0

Jun 9, 2026

Opportunities for growth with good work-life balance

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Opportunities for learning and career growth And good work-life balance.

Cons

Nothing negative issues to report

Firstsource Solutions Response

1d

Thank you for sharing your feedback. We are pleased to hear that you value the opportunities for learning, career growth, and the healthy work-life balance. Providing employees with continuous learning opportunities and supporting their professional development while promoting a positive work environment remain key priorities for us.

Viewing 76 - 78 of 4,258 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

DE/Customer Service Representative