Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,257 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,257 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jun 8, 2026

Stable, flexible& great WFH culture with work life balance

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I have Been with the company for 5years and they have trusted remote work long term. The work life balance and flexibility are amazing.Supportive team leads, salary is always credited on time.

Cons

Being remote 5years. I miss occasional team bonding.

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re pleased to hear that you have enjoyed the flexibility and work-life balance offered through our long-term remote work culture over the past five years. It is encouraging to know that the support provided by your team leads, along with the reliability of timely salary payments, has contributed positively to your overall experience.

5.0

Jun 8, 2026

Supportive team with room for training improvement

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Supportive team and good learning opportunities

Cons

Training program need further improvement

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re pleased to hear that you have found the team supportive and that the role has provided valuable learning opportunities to support your professional development. We would like to highlight that the relevant training programs are available through the learning plan for employees across all grades

4.0

Jun 8, 2026

Good benefits and pay but poor work-life balance

Manager, instructional design

Recommend

CEO approval

Business Outlook

Pros

Good Monetary Benefits Competitive Salary

Cons

Remote jobs - No work life Balance Do not follow well structured workflows Accept changes too fast, without reviewing the consequences

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re pleased to hear that you value the monetary benefits and competitive salary offered by the organization. Providing a rewarding compensation package is an important part of our commitment to employee satisfaction. We recognize the importance of balancing technological advancements with human expertise, creativity, and innovation.

Viewing 79 - 81 of 4,257 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

DE/Customer Service Representative

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews by job title

Stable, flexible& great WFH culture with work life balance

Supportive team with room for training improvement

Good benefits and pay but poor work-life balance

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