Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,257 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,257 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,257 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

May 29, 2026

Best place to learn mortgage ops, Strong VA loan training and supportive team leads

Title specialist

Recommend

CEO approval

Business Outlook

Pros

Speeds up closing,catches lines, unpaid taxes or ex - spouse claims before closing. Prevents last - minute deals from falling apart. Ensures clean title. Deals with divorce decrees, trusts, easements. Co-ordinates with lender VA/FHA and reduces lender risk.

Cons

Can delay closing, if they find a lien, old mortgage not released or probate issue, closing stips until it's fixed, Sometimes it takes few weeks.

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you recognize the value and importance of the title review process in ensuring smooth and successful closings. It is encouraging to know that identifying potential issues such as liens, unpaid taxes, unreleased mortgages, easements, trusts, divorce decrees, and lender-related requirements helps prevent last-minute complications and supports clean title transfers while reducing overall risk. Thank you for your positive comments about the management team and work-life balance.

4.0

May 29, 2026

Great exposure and support, but low pay for night shifts

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource is honestly a solid place to work, especially because it gives you great exposure to complex global processes that look really good on a resume. The environment is very structured and metrics-driven, so you always know exactly where you stand, and the teams and immediate managers are usually super supportive. Plus, having the option to work from home is a massive perk for balancing your daily routine.

Cons

Firstsource has some major downsides when it comes to compensation and hours. Expecting us to maintain 8.30 hours of solid productivity is one thing, but forcing us to work extra off-hours without even getting paid for that overtime makes no sense. On top of that, the night shift allowance is honestly not enough getting paid just ₹75 per day is not enough to justify the toll it takes on your health and routine. For a 5:00 PM to 2:30 AM shift, that allowance really needs to be increased to at least ₹250 a day to be fair.

Firstsource Solutions Response

3w

Thank you for sharing your detailed feedback and experience. We’re pleased to hear that you value the exposure to complex global processes, the structured and metrics-driven work environment, and the support provided by your teams and managers. It is also encouraging to know that the work-from-home option has contributed positively to maintaining a healthy balance between your professional and personal responsibilities. Employee well-being, fair compensation, and work-life balance are important aspects of the overall employee experience, and your observations provide valuable insight into areas that may require further review and evaluation.

5.0

May 29, 2026

Great opportunities for growth, but low night shift pay

Team lead

Recommend

CEO approval

Business Outlook

Pros

It is a great company that provides excellent opportunities to grow professionally and build a strong career. The work environment encourages continuous learning, skill development, and exposure to different opportunities, which helps employees expand their knowledge and experience

Cons

I feel less night shift allowance

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you view the company as a great place to build a strong career and grow professionally. It is encouraging to know that the opportunities for continuous learning, skill development, and exposure to diverse experiences have contributed positively to your professional growth and development. We value your perspective and understand the importance of ensuring employees feel recognized and supported for their contributions during non-standard working hours.

Viewing 85 - 87 of 4,257 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

DE/Customer Service Representative