Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,257 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,257 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Jun 7, 2026

Good pay, but job security can be a concern

Full stack developer

Recommend

CEO approval

Business Outlook

Pros

pays well 3 month notice in case you want to search new job

Cons

not much project in case you lose project you will lose the job

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you value the competitive compensation and the three-month notice period, which can provide employees with additional time and flexibility when exploring new career opportunities. We understand the importance of having a strong and diverse project portfolio to support employee growth and stability. We recognize that increasing business opportunities and strengthening client partnerships can contribute to greater project availability and long-term organizational growth.

3.0

Jun 1, 2026

Positive work culture and pay, but no growth opportunities

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture and pay for freshers.

Cons

No growth opportunities for higher positions.

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re pleased to hear that you appreciate the positive work culture and competitive compensation offered to freshers. Creating a supportive environment where employees can begin and develop their careers is an important focus for the organization.

4.0

May 29, 2026

Ample opportunities and supportive growth environment

Analyst

Recommend

CEO approval

Business Outlook

Pros

Ample of opportunities as company has diversified businesses Leaning opportunities due to best learning and training team Good working environment

Cons

All is fine as the company supports for our growth and development

Firstsource Solutions Response

3w

Thank you for sharing your feedback and experience. We’re delighted to hear that you value the diverse opportunities available across the organization’s various business lines. It is also encouraging to know that the learning and training initiatives have contributed positively to your professional growth and development. We appreciate your recognition of the supportive work environment and the opportunities provided for continuous learning. We are especially pleased to hear that you feel the company supports your growth and development effectively and that you have not identified any significant areas of concern.

Viewing 82 - 84 of 4,257 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

DE/Customer Service Representative