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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews
5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with this company for over three years now, and it’s been a really positive experience overall. The work environment is collaborative, and I’ve had the chance to learn a lot from supportive colleagues and managers. There’s a strong emphasis on career growth and learning opportunities, which has helped me expand my skills and take on new challenges. Overall, I feel valued here and I’m excited to see how the company continues to grow.

Cons

As of now, I can only think of a few workflows that could be streamlined to save time. Simplifying these processes would help reduce unnecessary steps and make day‑to‑day tasks more efficient.

Viewing 7 - 9 of 380 Reviews

Glassdoor has 4,350 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.