Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

380 reviews

3.0

Jun 18, 2026

Target pressure

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Gets a good pay Salary is on time

Cons

1)Management never takes action for the issue employees are facing 2) leaves issue ( only gets approved for the close ones of the management) 3) many more issues can't list all of them

5.0

Jun 18, 2026

Strong communication and problem-solving skills gained, but sensitive to feedback

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong communication skills – You develop the ability to communicate clearly, listen actively, and resolve issues effectively. Problem-solving experience – Handling customer concerns helps build critical thinking and conflict-resolution skills. Career growth opportunities – Customer service experience can lead to roles in sales, management, operations, training, or customer success.

Cons

I can be very detail-oriented I take customer concerns personally

5.0

Jun 8, 2026

Stable, flexible& great WFH culture with work life balance

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I have Been with the company for 5years and they have trusted remote work long term. The work life balance and flexibility are amazing.Supportive team leads, salary is always credited on time.

Cons

Being remote 5years. I miss occasional team bonding.

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re pleased to hear that you have enjoyed the flexibility and work-life balance offered through our long-term remote work culture over the past five years. It is encouraging to know that the support provided by your team leads, along with the reliability of timely salary payments, has contributed positively to your overall experience.

Viewing 4 - 6 of 380 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Target pressure

Strong communication and problem-solving skills gained, but sensitive to feedback

Stable, flexible& great WFH culture with work life balance

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Firstsource Solutions reviews FAQs

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