Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

5.0

Jun 9, 2026

Opportunities for growth with good work-life balance

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Opportunities for learning and career growth And good work-life balance.

Cons

Nothing negative issues to report

Firstsource Solutions Response

Thank you for sharing your feedback. We are pleased to hear that you value the opportunities for learning, career growth, and the healthy work-life balance. Providing employees with continuous learning opportunities and supporting their professional development while promoting a positive work environment remain key priorities for us.

5.0

Jun 8, 2026

Supportive team with room for training improvement

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Supportive team and good learning opportunities

Cons

Training program need further improvement

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re pleased to hear that you have found the team supportive and that the role has provided valuable learning opportunities to support your professional development. We would like to highlight that the relevant training programs are available through the learning plan for employees across all grades

5.0

May 19, 2026

Great natural light but privacy and safety concerns

Senior csa

Recommend

CEO approval

Business Outlook

Pros

1. More natural light Glass doors allow sunlight to pass through, making rooms brighter and more inviting. Helps reduce electricity usage during the day. 2. Modern & stylish look They give a sleek, contemporary appearance and enhance interior design. Available in many styles (frosted, tinted, etched, etc.). 3. Makes spaces feel bigger Transparency creates a sense of openness and visual connection between rooms. Ideal for small apartments or offices. 4. Easy to clean & low maintenance Cleaning usually requires just glass cleaner and a cloth. No issues like rust (metal) or termites (wood). 5. Space-saving options Sliding glass doors don’t require swing space → great for compact areas. 6. Visibility & monitoring You can see through them, useful in offices or homes with kids/pets.

Cons

1. Lack of privacy Transparent glass offers less privacy compared to wooden or solid doors. Frosted or tinted glass can help, but may not fully solve it. 2. Safety concerns Glass can break if hit hard (even though tempered glass is stronger). Broken glass may cause injury. 3. Higher cost High-quality or custom glass doors tend to be expensive.

Viewing 10 - 12 of 278 Reviews

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Customer Service Representative

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Opportunities for growth with good work-life balance

Supportive team with room for training improvement

Great natural light but privacy and safety concerns

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Firstsource Solutions reviews FAQs

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