Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

5.0

May 30, 2025

"Thoughts on Culture, Processes, and Improvements"

Process leader

Recommend

CEO approval

Business Outlook

Pros

I've been with Firstsource for over seven years, starting as an advisor with ambitious goals and dreams of excelling in my career. Throughout this journey, I've had the privilege of meeting incredible mentors and leaders who have shaped and guided me. Firstsource has provided me with an environment where learning and growth flourish. I am especially grateful for my Mentor, Nikki (SKY SUV) and Karishma (Telstra), along with many other leaders who have continuously motivated and supported me. Their guidance has been instrumental in shaping the professional I am today. Looking back, I truly appreciate the opportunities, mentorship, and experiences that have helped me evolve. Firstsource has been a place of growth, learning, and meaningful connections, and I am thankful for the support that has made my journey so rewarding.

Cons

Firstsource has built a strong foundation for professional growth and mentorship, but there is untapped potential in how the company expresses itself as a brand. To truly establish Firstsource as a name that resonates with everyone, it’s essential to embrace and amplify its presence across industries and communities. I believe Firstsource should take bigger strides in branding—ensuring that every employee, partner, and client recognizes its identity, values, and impact. Let’s push forward with a vision that embeds Firstsource into every mind, strengthening the sense of pride and purpose in the work we do. It’s time to think big and take Firstsource to new heights!

Firstsource Solutions Response

1y

Thank you for sharing such a heartfelt and inspiring reflection on your journey with Firstsource. It’s wonderful to hear how mentorship and leadership have played a pivotal role in your growth and development over the years. Your appreciation for the supportive environment and meaningful connections truly highlights the company’s strengths. Your insight on strengthening Firstsource’s brand identity and presence is valuable. Amplifying our brand both internally and externally will indeed foster greater pride and purpose across all stakeholders. Encouraging employees as brand ambassadors and embracing innovation will help elevate Firstsource’s reputation and impact in the industry. We appreciate your thoughtful advice to management and your vision for the company’s future. Together, with passionate employees like you, Firstsource can reach new heights!

4.0

May 30, 2025

Good

Process leader

Recommend

CEO approval

Business Outlook

Pros

Giving out opportunities to grow in the organisation, work friendly environment

Cons

All good no cons as far as I know

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re pleased to know that you find the work environment supportive and growth-oriented. It's always encouraging to hear that opportunities and a positive atmosphere are being recognized.

5.0

Mar 7, 2025

Good pay and Benefits

Denials specialist

Recommend

CEO approval

Business Outlook

Pros

Many positions are WFH and the pay is decent

Cons

Training was rough and sometimes expectations are inconsistent

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you appreciate the work-from-home opportunities and competitive pay at Firstsource. Our training is designed to support individual performance, and we continuously work on improving our processes to ensure clarity and effectiveness for all employees.

Viewing 10 - 12 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Customer Service Representative