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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. CSA reviews

4.5

92% would recommend to a friend

(280 total reviews)
avatar

Ritesh Idnani

95% approve of CEO

92% positive business outlook

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

280 reviews
4.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

No manager support nothing all politics there

Cons

Searching for good job permanent one

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are committed to fostering a culture of transparency, collaboration, and mutual respect within our organization. Your well-being and job satisfaction are important to us, and we provide a positive workplace experience for all our employees. We encourage our employees to share their thoughts, ideas, and concerns openly and transparently.
3.0
Dec 5, 2023

BPO Company

Recommend
CEO approval
Business Outlook

Pros

Incentives are good comparing to others.

Cons

They don’t entertain people for leave.

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. Our incentive programs are designed to not only be competitive but also to motivate and inspire excellence. Your success is our success, and we are committed to continually enhancing our rewards and recognition initiatives to ensure they remain a positive aspect. Leave management processes ensures that your requests are handled promptly and efficiently.
1.0
Nov 21, 2023
Recommend
CEO approval
Business Outlook

Pros

None at all the place was crap

Cons

Everything and anything, place was awful

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Firstsource Solutions Response
2y
We're disappointed to hear that your experience working at our Derry site was not a positive one. We take all feedback seriously and would appreciate it if you could provide us with more details about your concerns. We understand that there may have been challenges during your time with us, and we would like to learn more about how we can improve our processes and procedures. Please feel free to reach out to us directly so that we can better understand your experience and take steps to address any issues that may have arisen. We are committed to creating a positive work environment for all our employees and will work to improve based on your feedback.
Viewing 121 - 123 of 280 Reviews

Glassdoor has 4,380 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.