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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,259 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      5.0
      May 12, 2026

      Good workplace and environment.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work and one of the growing companies in this industry.

      Cons

      I didn't notice any other issue in the office.

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing your positive feedback and experience. We’re glad to hear that you consider the organization a good place to work and one of the growing companies in the industry. It’s also encouraging to know that you have not observed any major concerns within the office environment. Regarding food facilities and two-way cab support. Such requests are generally reviewed based on business requirements and operational feasibility.
      5.0
      May 12, 2026

      Great growth opportunities in a fast-paced environment

      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong internal growth opportunities through programs like IMP Supportive environment for learning and upskilling Exposure to multiple roles (Training, Quality, Operations support) Good recognition culture with regular awards and appreciation Collaborative teams and approachable leadership

      Cons

      Responsibilities grow alongside career progression Role transitions encourage adaptability and continuous learning Fast-paced environment, especially during peak periods

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing such a detailed and thoughtful review of your experience. We’re delighted to hear that you value the strong internal growth opportunities through programs like IMP, along with the supportive learning environment, cross-functional exposure, and recognition culture. It’s also encouraging to know that collaborative teams and approachable leadership have positively contributed to your journey. Cross-team collaboration and support during role transitions are also areas that the organization continues to focus on to ensure a smoother employee experience while maintaining employee well-being alongside performance expectations.
      5.0
      May 12, 2026

      Supportive culture fosters growth in a fast-paced environment

      Capability development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive and Inclusive Work Culture – Felt welcomed from day one with a friendly, collaborative environment that made the transition seamless. Successful New Business Migration – Played a key role in completing a new business migration successfully. Award-Winning Performance – Contributed to earning the Global Leadership Award – New Project of the Year (FY25), reflecting high-impact contributions. Strong Client and Stakeholder Recognition – Received multiple appreciations from clients and internal stakeholders for consistent delivery of quality outcomes. Career Growth and Trust from Leadership – Gained increased responsibilities within 1.5 years, including managing the BFS Capability Development training domain, demonstrating organizational trust and growth opportunities.

      Cons

      Fast‑paced Environment – Offers strong learning and exposure through dynamic and evolving business priorities.

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing such a detailed and inspiring review of your experience. We’re delighted to hear that you felt welcomed from day one and experienced a supportive and inclusive work culture. Your contribution toward the successful new business migration and the achievement of the Global Leadership Award – New Project of the Year (FY25) truly reflects your dedication and impactful performance. It’s also wonderful to know that your efforts have been recognized by both clients and internal stakeholders, and that you have been entrusted with greater responsibilities within a short span of time, including managing the BFS Capability Development training domain. Constructive suggestions like yours help reinforce the importance of clear communication, timely recognition, and continued employee engagement while supporting long-term motivation and retention
      Viewing 124 - 126 of 4,259 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.