Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,259 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

May 12, 2026

Supportive culture with good growth, but salary lags

Qa operations

Recommend

CEO approval

Business Outlook

Pros

Firstsource provides a supportive work environment with good learning opportunities and collaborative teams. The company encourages professional growth and gives employees exposure to diverse projects and clients.I appreciate the learning culture at Firstsource. The organization offers good exposure, skill development opportunities, and a positive team environment that helps employees grow in their careers.

Cons

Firstsource provides a good work environment; however, the salary package is not fully satisfactory compared to our expectations and budget needs.

5.0

May 12, 2026

Good company to learn and grow professionally

Team executive

Recommend

CEO approval

Business Outlook

Pros

Firstsource Solutions is a good place to build experience, especially for someone looking to improve professional skills. The team culture is positive, seniors are approachable, and the company gives good exposure to client handling and process knowledge. Good work environment with supportive team members and helpful management. The company provides opportunities to learn new skills, improve communication, and grow professionally. Work processes are structured, and team coordination is good.

Cons

Shift timings and workload can sometimes be challenging, especially during busy periods. Workload can be high during peak times, and sometimes work pressure increases depending on business requirements.

Firstsource Solutions Response

1mo

Thank you for sharing such a comprehensive and thoughtful review of your experience. We’re glad to hear that you consider Firstsource Solutions a good place to build professional experience and develop skills. It’s encouraging to know that the positive team culture, approachable leadership, supportive management, and opportunities for client handling and process exposure have contributed positively to your growth journey. Dynamic business environments can sometimes bring additional challenges, and your feedback helps in understanding employee experiences better.

1.0

May 12, 2026

Good for beginners but lacks pay and career growth

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and not really much of a bonus type on a long shot

Cons

Not really working out on pay and career basis.

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and experience at Firstsource Solutions. We’re glad to hear that you found the organization to be a good place for beginners to gain experience and build foundational professional skills. Early career exposure and learning opportunities play an important role in employee growth.

Viewing 127 - 129 of 4,259 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative