Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

May 6, 2026

Good people, but poor management and processes

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Good people at Junior level

Cons

Bad processes and management style

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and long-term experience with Firstsource Solutions. We’re glad to hear that you had positive interactions with colleagues and appreciated the people at the junior level. Strong teamwork and supportive peer relationships are an important part of the workplace experience.

4.0

May 5, 2026

Supportive management but fast-paced environment and high turnover

Human resources coordinator/recruiter

Recommend

CEO approval

Business Outlook

Pros

Great place to work! Although the work is very fast-paced especially in recruitment, the company offers fast growth. My recruitment manager is very supportive, does not micromanage and taught me a lot about the internal processes.

Cons

My first experience with the team was not good - the turnover of the previous lead was not enough time to learn all the internal structures of the hiring process. I had to calibrate a lot of the systems and hiring structure and learn the role in a few weeks. The recruitment team has not grown even if the volume of hires are doubled for the past quarter. Hopefully as our client base grows, the team number also grows to lessen stress and load.

Firstsource Solutions Response

1mo

Thank you for sharing such a detailed and thoughtful review of your experience. We’re pleased to hear that you consider the organization a great place to work and appreciate the fast growth opportunities within the recruitment function. It’s also wonderful to know that your recruitment manager has been supportive, empowering, and instrumental in helping you understand internal processes and develop professionally. Supporting employee well-being while balancing business growth and hiring demands remains important for long-term team success and retention.

3.0

Apr 30, 2026

Skilled employees laid off while talent is wasted

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

Good people. Lots to learn. Rarely slow so days go by quick.

Cons

They waste their talent. Extremely skilled people are laid off or fired only to be replaced by people who have no idea what they are doing. This was a cycle everyone was aware of.

Firstsource Solutions Response

2mo

Thank you for sharing your candid feedback. It’s encouraging to hear that you had a positive experience with your colleagues and found the environment to be dynamic and full of learning opportunities. A fast-paced workplace with supportive people can make a meaningful difference in day-to-day engagement. At the same time, your concerns around talent management and retention are important. Ensuring that skilled employees are valued and retained, and maintaining continuity in expertise, are critical for sustained success.

Viewing 142 - 144 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative