Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,260 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Apr 30, 2026

An innovative company dedicated to exceptional customer service, fostering growth and delivering high-quality,

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

GREAT PLACE TO WORK Innovative Solutions Supportive Work Environment Quality and Reliability Growth-Oriented

Cons

No such cons are there.

Firstsource Solutions Response

2mo

Thank you for sharing such positive feedback. It’s great to hear that you consider this a great place to work and appreciate the innovative solutions and supportive environment. Your recognition of the organization’s focus on quality, reliability, and growth truly reflects the strong foundation and values being upheld. We’re especially glad to know that you see it as a growth-oriented workplace with no notable concerns.

5.0

Apr 28, 2026

Structured onboarding helps freshers, but impacts work-life balance

Costomer service associate

Recommend

CEO approval

Business Outlook

Pros

Structured onboarding and training programs. Clear SOP‑based processes help freshers learn quickly.

Cons

Can affect health and work‑life balance over time.

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to see that structured onboarding and SOP-driven processes are helping freshers ramp up quickly. At the same time, your concern around work-life balance is important and highlights an area for improvement.

4.0

Apr 28, 2026

Friendly environment with niche technical focus

Dgm it

Recommend

CEO approval

Business Outlook

Pros

Friendly, Good teams and managers.

Cons

less known and more techincal

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you’ve had a positive experience with supportive teams and managers. At the same time, your point about the organization being less known and highly technical is noted, and highlights an opportunity to improve visibility and simplify processes where possible.

Viewing 145 - 147 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative