Firstsource Solutions reviews

Bad place to work, they make it sound really good when in class training saying they will help you when you get placed on the floor to answer calls, thats a LIE I asked for help and they just ignored me. The team leaders are rude and stuck up. They wont allow you to go to your doctor appointments, if you do they make work all week until 7:30 to make up cuz you missed one day of a important doctor appointment. They dont care about you they jsut want you there day and night to answer their calls. Horrible place to work, Please think twice!!! Thats probably why they are always hiring.

Mandatory OT lasting for years, expected to work 60 hour weeks if allowed to work from home, -lack of procedures - paid piece rate (per claim) combined with widely fluctuating workloads and system glitches results in unnecessary stress and lousy paychecks - employees are treated as disposable - strict audit system results in your pay being docked for three months - if a team gets proficient they lower your matrix pay - poor communication - below average benefits (6 holidays a year, 11 PTO - sick/vacation days) point system used like an axe - cramped work space - disregard for ergonomics - weak HR dept - high turnover - most frustrating of all is the paychecks are confusing (probably on purpose) to read - it is left to the employee to figure out their hourly rate - does not inspire confidence in the overall company