Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Apr 7, 2026

Focus on value

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Strong supportively culture good work balance and opportunity for growth

Cons

Not applicable as of now

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the supportive culture, good work-life balance, and opportunities for growth. Strengthening trust through clear communication, maintaining a positive work environment, and supporting team development can further enhance employee engagement and growth.

5.0

Apr 7, 2026

Excellent Career Growth and Supportive Leadership

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Company offers a strong training foundation and a clear pathway for advancement. And to achieve our goals we get the required support from our leadership team as well which is very much appreciated.

Cons

As of now I don't see any drawbacks

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the strong training foundation, clear growth pathways, and the support provided by the leadership team in achieving your goals. To continue strengthening mentorship programs and conducting regular townhalls is appreciated and will help further improve communication, engagement, and learning opportunities.

5.0

Apr 7, 2026

Strong & impact Oreinted

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

This company appreciates hardwork encourages new talent and provide opportunity for career development and management helps for achieving goals

Cons

as of now not applicable

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the appreciation for hard work, encouragement for new talent, career development opportunities, and the support from management in achieving goals. To recognize consistent performers more frequently is valuable and can further enhance motivation and engagement across teams.

Viewing 178 - 180 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative