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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Apr 7, 2026

Focused on work culture

Recommend
CEO approval
Business Outlook

Pros

positive work environments, strong leadership, competitive benefits, and career growth opportunities

Cons

Not applicable as of now

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Firstsource Solutions Response
2mo
Thank you for your feedback. It’s great to hear that you value the positive work environment, strong leadership, competitive benefits, and career growth opportunities & strengthening trust through clear communication, fostering an inclusive workplace, and supporting team development can further enhance employee engagement and growth.
2.0
Apr 7, 2026

basic

Recommend
CEO approval
Business Outlook

Pros

bad pay and bad incentives

Cons

good learning and good experience

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Firstsource Solutions Response
2mo
Thank you for your feedback. It’s good to hear that you value the learning opportunities and overall experience gained. Salary and incentive structures are aligned with company standards and performance framework
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There more you sell the more you earn

Cons

Constant pressure was applied to the agent. They are fully fixed on sales instead of helping for technical support

avatar
Firstsource Solutions Response
2mo
Thank you for your feedback. We’re glad to hear that the performance-based earning structure is a positive aspect of your role. We understand your concerns regarding pressure related to sales targets. Performance expectations are aligned with business objectives; however, we strive to ensure a balanced approach that supports both sales goals and quality customer service, including technical support where required.
Viewing 181 - 183 of 4,260 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.