Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 278 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

91% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

91% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

5.0

Jun 8, 2021

Firstsource csa salary

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

More freedom and good place

Cons

No carrier growth so no use

Firstsource Solutions Response

Thanks for writing in. We’re happy to know that you are satisfied with our workplace practices. Firstsource believes in cultivating a culture of growth; the majority of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. We often do have growth opportunities and they would be advertised via. Internal job postings. Please connect with your HR partner to know about this in detail. Wishing you a fulfilling career with Firstsource.

2.0

Jun 4, 2021

Firstsource exp

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

It is a good place to work

Cons

Not everyone in there helps

Firstsource Solutions Response

Thanks for writing in. The Firstsource work culture respects, rewards, and supports our employees and we are working every day on getting better. We wish you had spoken about your concerns to someone in Human Resources Team or your Business Leader during your tenure with us. Wishing you well with your future endeavours.

3.0

May 31, 2021

good place to work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

good place to work. sometime over crowded

Cons

lay off employees in lockdown

Viewing 205 - 207 of 278 Reviews

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