Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(261 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

261 reviews

Reviews about "Management"

Return to all reviews

1.0

Jan 31, 2016

Account Resolution Specialist

Account resolution specialist

Recommend

CEO approval

Business Outlook

Pros

No pro besides it was a job..

Cons

Management has a wolf pack mentality and bully the "pee-ons." Very unprofessional and unorganized management that would shoo you away like a fly with their hand because they are too busy to even open their mouth and speak to me like a person. I started this job when I was 20, my first real adult job and I started with high hopes. Even though I exceeded and liked the actual job tasks at hand. This place broke my spirit over the course of 4 years of loyalty, hard work, and dedication. Being talked to in a condescending way and bullied by the person i was to go to for help in that exact matter. So many reports to corporate...they cover it all up. Manager put her hands on me the day I quit. Never will I work for her or the company that didn't provide me with a stable working environment.

1.0

Jan 14, 2016

Beware of Working at FirstSource in Colorado Springs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quasi-flexible scheduling, Will hire anyone. Okay place for those fresh out of high school & live at home with no bills and financial responsibilities.

Cons

Management/Supervisory staff have propensity for thuggishness & bullying & will write you up for the slightest infraction. Members of leadership ie: Quality Management, Supervisors, behave & write as if they barely finished high school. There is absolutely no professionalism whatsoever: a categorically inane, and asinine company culture. They do not not like College Graduates. Most supervisors and leadership should be fired - a very lackluster environment.

1.0

Jan 6, 2016

account manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The hours were decent and the pay was fair

Cons

unprofessional management, little time off.

Viewing 211 - 213 of 261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Quality Control Analyst II

Remote

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Account Resolution Specialist

Beware of Working at FirstSource in Colorado Springs

account manager

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