Firstsource Solutions reviews

Where to begin? Horrible management. Can only receive PTO after being employed there for one year minimum. After six months, you can "borrow" PTO from the next year but if you're terminated or quit before you're there one year, you have to pay it back from your last paycheck. Ridiculous 11 point system where you get one point for calling out and 1/2 point for being late/leaving early even with an emergency. Forget going home during a snow storm, they'll risk your life just for a couple keystrokes. EXTREME micromanaging. Higher ups are always in your face. Management has to have control over your every move. HORRIBLE pay rate!!! Almost minimum wage for New York for keying some complex work with lots of rules and regulations to follow. Only 30 minutes of uptime, or else you're screwed. They monitor everything! Too strict of a work environment for such a low paying job. Good luck trying to get a day off even when you have PTO to use. You're not allowed to use your cell phone even just to listen to music. Can't even have it on you in case of emergencies. Can't use any MP3 device with a camera or Wifi (even though the facility has no wifi). The overall atmosphere is like you're in a sweatshop or assembly line in a factory. The office itself is dirty and disgusting. Stains all over the rugs, and maintenance doesn't vacuum under the desks. There's dust and dirty everywhere. In the summer, it's hot in there and the winter freezing. They love to hire the weirdest, scariest, and strangest people you will ever see in your entire life. It's like the Island of Misfit Toys. The work is so boring and mindless you'll want to hang yourself at the end of every shift just to give yourself something to do. PLEASE DO NOT WORK HERE!! There are better jobs out there, and a lot of them pay more. I would rather do retail over this everyday. Turn around and don't look back!!

The expectations for performance were unreasonable for a $10/hr job. Once the "honeymoon period" of the new center wore off the true colors came out. Career advancement was promised but after the first wave of hires, no one else was promoted for over 9 months despite the constant need for more QA and support staff. Goal posts were constantly moved and what you accelled at one month was no longer important the next month and you could be close to being fired within three weeks even when you were still doing the same quality of work. Integrity and honesty didn't matter as long as the scores were high. I could have 25 chats in one day, if only 9 left surveys, and if one was a no/yes rather than a yes/yes, that would mean a fail for the day regardless of the nature of the chat that failed. This is a revolving door job and the management doesn't care. I guess when you only pay $10/hr anyone had a shot to fail.