Firstsource Solutions reviews

Constant changes in procedure, inconsistent communication between management and staff (unwillingness to put expectations and procedure changes in writing), paid piece rate which results in some employees padding their pay. "Pay per performance" means as long as an employee makes within a certain range (lower the better) everything is good, but once you're proficient the matrix will be lowered and your pay is cut.

Absolutely horrendous management, took away ability to make your own schedule after many people started the job needing that flexibility, policies constantly changing that make no sense, no opportunity for bonus or other pay increase, takes a year to get any vacation time, fired several people for no good reason.