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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)
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Ritesh Idnani

90% approve of CEO

84% positive business outlook

Reviews by job title

309 reviews

Reviews about "Compensation"

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3.0
Feb 1, 2017

Claim Examiner

Recommend
CEO approval
Business Outlook

Pros

Benefits, weekends off, paid holidays off. Some employees are friendly.

Cons

Matrix pay is a scam, not enough training, supervisors play favorites. Had a supervisor keep her favorites while the rest of us were moved to another department.let emphasize that there needs to be more training.Even if it means a month instead of 2 weeks

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. We are happy to hear that you have experienced multiple positive attributes that our company has to offer. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. Please feel free to get in touch with us and give us the chance to change your perception. We would like to wish you all the best in your future endeavours.
1.0
Jan 11, 2017

No dont do it waste of time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

co workers good to work with

Cons

Horrible. This company is a vendor ( india owned and india upper management, CEO is white guy but totally clueless and obvious figurehead) for mortgage companies that out source various functions. Freedom Mortgage, Pac Union and North star that the company represents. Total disarray. Working with offshore co-workers is challenging more often than not. Calling customer to get documents. Borrowers think its a scam and zero credibility then. Company gives little incentives to make employees want to stay and there are 1-2 people leaving (quitting or getting fired) weekly at this point due to the lack of job stability and totally unhealthy work environment. Company creates a culture in which they motivate employees strictly through fear and threats. Several management changes and cultural shifts. Unorganized and fly by seat of pants kind of company. PTO never granted, poor management (big time cliche-smoking crew), poor benefits ( get rid of you at 90 days so they don't have to pay any), no room for advancement You are just a number there for loans processed. You have no name or face. You are just a money maker for them. YOU can change the name from first source, isgn, isgn solutions or whatever new name you come up with. The same way of doing things wont create a new result. a same ol' result here. ***** FAIL *****

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. I am sorry to hear that your time with Firstsource has not been a good one. That was truly not our intention. We are proud that the vast majority of our staff (in all areas of the business) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can learn and improve the way we work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.
1.0
Jan 10, 2017

Just Awful

Recommend
CEO approval
Business Outlook

Pros

The other co-workers. Guess adversity makes people bond. Not much else. They are a sweat shop and not much else.

Cons

Lack of specific training, small workstations, micromanagement, low pay, below par benefits, a sweat shop disguised as a financial service provider, negative re-enforcement.

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Firstsource Solutions Response
9y
We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you
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