Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jan 6, 2017

Agent

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Pays well for sales. Made but fixed pay is sad But everything else is screwed up I like my job its nice as in the work

Cons

They expect to the agents to submit investment proofs in 1 hour of intimation, HR has no sense to understand what the ground staff is feeling. They say that the intimation on proof submission was shared to the TL & today is the final day for submission orelse 60% salary will go as tax for 3 months No appraisal process followed after being a top performaner, M on the same package for 2 yrs now HR & manager &TL are all plotting against the agent. They all gang up against us as if we are criminals Hr never meets the agents after induction they just dance to the TL AND managers tune Agent work at the mercy of TL as they can fire u anytime. They take advantage of your need for money and treat like scrap as per their requirements to achieve targets. No work life balance because of the split shift from so many months now

Firstsource Solutions Response

9y

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We take all feedback into consideration in order to make Firstsource a great place to work for all of our current and future employees. . If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you

5.0

Dec 14, 2016

Good company to work for

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

They always pay you on time. Good team management. Training given when needed. Targets are easy to achieve. Friendly work environment (work from home)

Cons

Sometimes, overtime hours don't get calculated accurately. When work is high, gets quite stressful.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. Your feedback helps us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and would like to wish you all the best in your future endeavours

1.0

Dec 13, 2016

Ridiculous

Claim examiner

Recommend

CEO approval

Business Outlook

Pros

No one really bothers you. You can listen to a Ipod all day and just do your job

Cons

Matrix pay...Where do I begin. This pay structure is horrible. They sent us the worst trainer possible. Then throw you to the wolves. If you can process at a high rate. You can make great pay. If you make any errors though you can go from 20$ per hour to 8.50 in a heart beat. Then when you fix your errors they take months to get your pay back up to something livable. So if you want to be promised the world then end up broke take this job. It is really hard to do this job when you can go on break and look at a burger king and know they are getting paid more than you are.

Firstsource Solutions Response

9y

Thank you for leaving us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. I would appreciate and value the opportunity to make this situation right for you. If you could get in touch with us by emailing marketing@firstsource.com to give us your feedback in more detail and allow us the chance to change your perception.

Viewing 223 - 225 of 309 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

DE/Customer Service Representative