Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Apr 19, 2016

Claims Examiner

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

The only pro to this job anymore is the ability to work from home and save money lost from continuous, drastic pay cuts with out warning.

Cons

No consistency - mandatory overtime until work is low and then not enough work for an 8 hour day. Poor training and support system. Multiple, significant pay decreases with no warning.

1.0

Apr 5, 2016

Look elsewhere

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you hate to work and love to gossip this is an awesome workplace! Sure you will eventually hit the limit of your salary tier level and then be ineligible for further salary increases unless you're promoted. Sure you won't learn many new skills or development many talents that could help you get a better job with a less toxic organization. But who cares about any of that when instead of working you can spend the whole day talking with the director of your department about your favorite sports teams and how much you drink on an average night? Super place for those who are always present but never there and Retired On Active Duty and brown nosers.

Cons

Company policies and procedures are archaic and obsolete, e.g. points based attendance system, unhelpful once per year performance evals, salary redlines, dozens of policy agreements which clearly show the company does not trust employees and treats them like children. Management plays favorites and grants the favorites perks, notably allowing them to violate rules that are harshly enforced on others and encouraging the favorite to inform on other employees.

2.0

Mar 30, 2016

Not impressed

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Good pay (if there is work available to do). Flexible schedule, to clock in when you want during a certain time frame.

Cons

Inadequate training. Supreme lack of knowledge of work processes by management. No coherence within teams. Examiners are constantly under unnecessary strain because management refuses to ask clients what is needed for exact workflows. Terrible communication of workflow in order to service clients. No proper maintenance to facility me to keep work environment clean.

Viewing 235 - 237 of 309 Reviews

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