Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Feb 11, 2025

Salary

Senior account officer

Recommend

CEO approval

Business Outlook

Pros

Good salary ,you get paid on time

Cons

No structure,poor management and too competitive

Firstsource Solutions Response

1y

Thank you so much for your valuable feedback. We're happy to hear that you found our pay scale and schedule to be a nice part of of you experience. We're sorry to hear of your dissatisfaction with the aspects of your role relating to the structure, leadership, and competition. We aim to cultivate a collaborative workplace where every Firstourcer can thrive. Feedback like yours is important when we're evaluating these areas. Thank you again for taking the time to leave a review. Best!

1.0

Feb 10, 2025

N/A

Medicaid eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

It's a great job with great people that you meet.

Cons

Not the best pay for the field we are in.

Firstsource Solutions Response

1y

Thank you for taking the time to leave a review. We're so happy that you enjoyed your time with the organization, your work, and your team. Our Firstsource culture is one we take pride in and are happy to have shared with you. We're sorry to hear of your dissatisfaction with our pay. Although we continuously review our pay scale to make sure it remains competitive in this market, we appreciate feedback like yours as we look to improve elements like that.

2.0

Feb 10, 2025

IT is an absolute joke!

Patient financial advocate

Recommend

CEO approval

Business Outlook

Pros

Decent pay, benefits, independent work,

Cons

IT has no interest in fixing computer issues, response times, not a lot of room for growth

Firstsource Solutions Response

1y

Thank you for your review. We are happy to hear of your satisfaction regarding your work. We are proud to offer positions that promote work life balance with competetive rates and helpful benefits. We are sorry to hear that you are experiencing difficulty with your current IT systems. We would love to assist in getting you the necessary help but will need more insight to get started. Please contact your HR person through Microsoft Teams or email (be sure you are accessing Teams and Outlook through your Firstsource account) and they should be able to assist in getting you taken care of. We appreciate all that you do as a Firstsourcer. Thank you for being a part of our team!

Viewing 22 - 24 of 309 Reviews

Jobs at Firstsource Solutions

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate