Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,260 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Feb 25, 2026

Supportive Work Environment with Learning Opportunities

Quality auditor

Recommend

CEO approval

Business Outlook

Pros

Supportive team members and approachable management. Good learning opportunities in quality processes. Structured workflow and clear performance metrics. Helpful for skill development and career growth. Very good Environment to work with. Encourages continuous improvement and feedback culture. Transparent performance evaluation system. Opportunities to handle client interactions and reporting. Professional work environment with clear policies. Timely salary payments and stable organization. Diverse and inclusive workplace culture. Internal job postings allow career mobility. Recognition programs for top performers. Strong teamwork and collaboration across departments. Good platform for freshers to build domain knowledge. Access to internal training and certification programs.

Cons

Growth opportunities may take time depending on the process.

Firstsource Solutions Response

4mo

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you value the supportive team environment, approachable leadership, and the opportunities for learning and skill development. It’s great to know that the structured processes, transparent performance evaluations, recognition programs, and training opportunities have contributed positively to your experience. At Firstsource, we encourage employees to explore internal opportunities through our Internal Job Postings (IJP) program, which supports career mobility and professional development across the organization.

4.0

Feb 24, 2026

Great start to a new series

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Great start for people starting there carrier and good growth

Cons

Great start for growth but if your happy with the package you can continue if not!

Firstsource Solutions Response

4mo

Thank you for sharing your feedback about your experience with Firstsource. We’re glad to hear that you see Firstsource as a great place to start a career and grow professionally. Providing opportunities for learning and development is something we strongly value.

5.0

Feb 24, 2026

Best Place to Start a Career in Healthcare Administration

Team lead

Recommend

CEO approval

Business Outlook

Pros

"I'm proud to have been a part of the Firstsource team for 5 years, starting my career here and growing in various roles. Looking forward to continued growth and success!"

Cons

Some challanges I have faced However, the company provides opportunities for growth and development, and colleagues are supportive

Firstsource Solutions Response

4mo

Thank you for sharing your experience and for being part of the Firstsource journey for the past five years. We’re pleased to hear that you have had the opportunity to start your career here and grow across different roles. It’s great to know that the supportive colleagues and development opportunities have contributed positively to your experience.

Viewing 253 - 255 of 4,260 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative