Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Feb 25, 2026

Great team and support, room for improvement in work-life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fantastic team culture – colleagues are collaborative, positive, and always willing to help. Supportive management – leaders are approachable and provide consistent guidance. Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement. Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role. Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.

Cons

Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.

Firstsource Solutions Response

4mo

Thank you for taking the time to share your detailed feedback about your experience with Firstsource. We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.

4.0

Feb 25, 2026

Feedback

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to learn and grow

Cons

Difficult to adjust with the environment

4.0

Feb 25, 2026

Overall experience at Firstsource

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The company has played a significant role in helping me upskill myself. It has enabled me to learn a great deal about handling different situations and overcoming daily challenges. I have always received strong support from my manager, HR, and supervisor, and their guidance has been invaluable at every stage. I have learned many new things that I now apply not only in my work but also in my personal life. My Team Lead and my entire team have consistently been supportive, and we share a great bond with no disparities. This positive environment has contributed greatly to my professional and personal growth.

Cons

While there may be occasional challenges, each issue is addressed thoroughly. It may take some time, but it is always resolved,

Firstsource Solutions Response

4mo

Thank you for sharing your thoughtful feedback about your experience with Firstsource. We’re delighted to hear that the organization has supported your learning and growth, and that the guidance from your manager, HR, and supervisor has made a positive impact on your journey. It’s also great to know that you value the supportive team environment and the strong bond within your team.

Viewing 250 - 252 of 4,260 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative