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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,262 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      5.0
      Jan 29, 2026

      "Great Place to Start Your Career, Room for Growth"

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive Work Environment Friendly and Approachable Leadership Good benefits package, including health and wellness programs with an understanding management team.

      Cons

      Growth oppurtunities can be slow or not be clear too much work load with less resources. particularly when adapting to shifts and week off changing quite reqularly every 3weeks

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for your thoughtful and detailed feedback. We’re delighted to know you value the supportive work environment, approachable leadership, and comprehensive benefits at Firstsource. We appreciate your recognition of our efforts to create a culture that promotes growth and employee well-being. While shift rotations are a business requirement and workload may vary based on operational needs, we continuously strive to maintain balance and provide the necessary support to our teams.
      5.0
      Jan 28, 2026

      Great company with a good job opportunity intense workload great culture best place for a work life balance

      Senior csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work Great work culture

      Cons

      No cons overall good company

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing your positive feedback. We’re delighted to know that you have had a great experience at Firstsource and appreciate the work culture. It’s encouraging to hear that you view Firstsource as a great place to work. We remain committed to maintaining a positive and engaging environment where employees continue to feel valued and supported.
      5.0
      Jan 28, 2026

      Great Learning Experience with Supportive Team

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good platform for early-career growth

      Cons

      Fast-paced environment may be challenging initially

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing your feedback. We’re glad to know you see Firstsource as a good platform for early-career growth. We understand that our fast-paced environment can feel challenging at first, but it also provides valuable opportunities for learning and skill development. We appreciate your positive outlook and look forward to your continued growth and success with us.
      Viewing 289 - 291 of 4,262 Reviews
      Related searches: Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.