Is Firstsource Solutions a good company to work for as a Senior Analyst?

Senior Analyst professionals working at Firstsource Solutions have rated their employer with 4.7 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Analyst employees well?

Senior Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 72 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Analyst salaries at Firstsource Solutions.

How happy are Senior Analyst professionals working at Firstsource Solutions?

99% of Senior Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Senior Analyst professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Analyst reviews

4.7

99% would recommend to a friend

(72 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.6

Career opportunities

4.5

Work/Life balance

4.5

Senior management

4.4

Compensation and benefits

Senior Analyst employees have rated Firstsource Solutions with 4.7 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Senior Analyst professionals have an excellent working experience there. Firstsource Solutions is rated 22% above average by Senior Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

72 reviews

3.0

Feb 17, 2021

First source solutions

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good company in mortgages industry

Cons

Personal growth chances are less

4.0

Feb 5, 2021

Good company

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good for incentive for Saturday working

Cons

Training is not up to the mark. it is struggle for people to learn process

Firstsource Solutions Response

Many thanks for your review. We're glad to know you're enjoying the exciting incentives that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. Our training team is dedicated to spending enough time to nurture our employees by providing curated and structured training sessions. Our holistic training modules include application/system, scenario-based and activity-based training, as well as immersive videos, etc. We appreciate your input, as we are always looking for ways to improve. Wishing you a fulfilling career with Firstsource!

4.0

Jan 12, 2021

Good Company to Work in.

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Company pays good, good incentives are available.

Cons

Leave structure would have been better.

Viewing 67 - 69 of 72 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Systems Integration Developer

Sr. Provider Enrollment Specialist

United States

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