Is Firstsource Solutions a good company to work for as a Senior CSR?

Senior CSR professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior CSR employees well?

Senior CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior CSR salaries at Firstsource Solutions.

How happy are Senior CSR professionals working at Firstsource Solutions?

85% of Senior CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Senior CSR professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

4.0

85% would recommend to a friend

(60 total reviews)

Ritesh Idnani

98% approve of CEO

85% positive business outlook

Ratings by category

4.2

Career opportunities

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

Senior CSR employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

60 reviews

3.0

Dec 25, 2024

Salary

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing is there to say positive

Cons

No carrier development in this company

Firstsource Solutions Response

Thank you for your feedback, we truly value all feedback, even when it's critical, as it helps us improve and better serve our employees. Career development is a crucial part of any employee's journey, and we apologize that your experience did not meet your expectations in this area. We are committed to creating opportunities for growth, skill enhancement, and internal mobility for all team members.

3.0

Dec 10, 2024

...

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good incentives and great shift timing

Cons

Nothing in general expect for the low salary

Firstsource Solutions Response

Thank you for sharing your feedback! It's wonderful to hear that you appreciate the incentives and find the shift timings favorable. Providing motivating rewards and maintaining convenient schedules are part of our efforts to support employee satisfaction and productivity.

5.0

Sep 13, 2024

Excellent workplace

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Learn, excel and grow with ample opportunities and supporting team and great colleagues Time management, incentives and open work environment. The best manager I had till date is Mr. Amith kumar...Joenelson Fernandez (A.M) and my TL Shahnawaz

Cons

Two way cab or increase in conveyance allowance i guess...

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you’ve had such a positive experience with learning, growth opportunities, and the supportive team environment. It’s wonderful that you’ve had such great colleagues and managers like Mr. Amith Kumar, Joenelson Fernandez, and Shahnawaz, who have contributed to your success. Regarding your suggestion about two-way cab facilities or an increase in conveyance allowance, we appreciate the input and will consider it as we look for ways to improve employee benefits.

Viewing 19 - 21 of 60 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Mortgage Customer Specialist

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