Question 1

Is Firstsource Solutions a good company to work for as a Senior CSR?

Accepted Answer

Senior CSR professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior CSR interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Senior CSR employees well?

Accepted Answer

Senior CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior CSR salaries at Firstsource Solutions.

Question 3

How happy are Senior CSR professionals working at Firstsource Solutions?

Accepted Answer

85% of Senior CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Senior CSR professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 4.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (80), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (56)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad  managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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