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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Service Associate reviews

4.4

98% would recommend to a friend

(57 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

57 reviews
5.0
Sep 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Work life balance Handful of incentives Excellent support from superiors Best place to work

Cons

I haven't got any bad experiences with this company

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Firstsource Solutions Response
5y
Thank you for providing excellent feedback. We appreciate your long standing tenure with Firstsource and are delighted to know that you recommend us as an employer . Wishing you the best with your future endeavours.
3.0
Apr 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Good place to work very chilled out atmosphere, chilled out people, easy job

Cons

need more money, more connect with employer and employee, and need to upgrade

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Firstsource Solutions Response
6y
Thanks for taking time to write your review on Glassdoor. We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We encourage you to reach out to your Employee Engagement SPOC to discuss concerns regarding Pay and Employee Connect forums. Wishing you a fulfilling career with Firstsource!
3.0
Nov 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Work atmosphere, Weekend fun,Monthly once cultural fest

Cons

SALARY , NIGHTSHIFT, One way cab

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Firstsource Solutions Response
6y
We appreciate you sharing your honest feedback. Listening to our employees and empowering them to share ideas and improvements is something that is very important to us. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, we are bound to work in nightshifts. We will definitely take your feedback regarding salary and cab facilities and work towards improving it.
Viewing 46 - 48 of 57 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.