Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 57 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 57 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

4.4

98% would recommend to a friend

(57 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.3

Senior management

4.2

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.0

Work/Life balance

3.8

Compensation and benefits

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

57 reviews

1.0

Nov 9, 2018

Bad infrastructure, no play area, boring

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nothing good in this company l. If you want to waste your life in a company. This is the best. There are no pros. The company sucks

Cons

No good infrastructure, u have to pay for gym lol, less salary and growth, no playground , boring job, can’t even take book inside. THtose who wish to ruin you precious days, you all are welcome to this company.

Firstsource Solutions Response

Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.

3.0

Oct 21, 2017

It depends on your process which you get hired and your process leads

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Not much of work in the process that i worked and had ample salary which i would consider good as it was mostly a mailing process

Cons

They just keep asking you to extend and work even on public holidays even if there is no work really . The HR payroll department is damm bad they do not know how to calculate salary and only give lame reasons to your lessened salary. The greatest sarcasm is they even cut money for the sweet boxes they buy on diwali from our salary . So if you work in firstsource and get a sweet box on diwali be rest assured the amount of the sweet box will be deducted from your salary.

2.0

Sep 7, 2017

Not recommended for those who are planning to build a good career.

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

No pros that I have noticed.

Cons

The management builds pressure on employees time to time to get more productivity while paying them less and providing almost negligible appraisals.

Viewing 52 - 54 of 57 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions reviews Firstsource Solutions Senior Customer Service Associate reviews

Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bad infrastructure, no play area, boring

It depends on your process which you get hired and your process leads

Not recommended for those who are planning to build a good career.

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