Is Firstsource Solutions a good company to work for as a Sr CSR?

Sr CSR professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr CSR employees well?

Sr CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Sr CSR salaries at Firstsource Solutions.

How happy are Sr CSR professionals working at Firstsource Solutions?

82% of Sr CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Sr CSR professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Sr CSR reviews

3.9

82% would recommend to a friend

(60 total reviews)

Ritesh Idnani

93% approve of CEO

81% positive business outlook

Ratings by category

4.1

Career opportunities

3.9

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.7

Senior management

3.7

Compensation and benefits

Sr CSR employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Sr CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

5.0

Aug 12, 2019

Nice one

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly environment And good shifts.

Cons

Unable to grow because of management

Firstsource Solutions Response

Thanks for writing in. It is unfortunate that you feel the management is biased because we do promote a culture of growth within. 70% of our leaders are home grown and we do have a very detailed process of outlining career paths for our employees. We are keen to understand who you feel this way. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with your concerns.

1.0

Feb 5, 2018

Joined on 29th Jan and was terminated on 5thfeb... As I didn't clear my pre-process assessment..... Fair enough...

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coffee machine was good..... Only satisfying thing of all the things.

Cons

Out of 18 trainees only three gave assessment and got rejected.... Seems like 15 were pre approved........ Doesn't make any sense.... None of them gave assessment why?

5.0

Nov 24, 2017

excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

very good job there is no boundation

Cons

personal leave issues

Viewing 52 - 54 of 60 Reviews

Jobs at Firstsource Solutions

Mortgage Customer Specialist

Customer Service Representative

Customer Service Representative

Client Service Representative

Bilingual Patient Financial Assistance Specialist (Onsite) - Night shift

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr CSR reviews

Firstsource Solutions

Firstsource Solutions Sr CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice one

Joined on 29th Jan and was terminated on 5thfeb... As I didn't clear my pre-process assessment..... Fair enough...

excellent

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs