Is Firstsource Solutions a good company to work for as a Sr CSR?

Sr CSR professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr CSR employees well?

Sr CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Sr CSR salaries at Firstsource Solutions.

How happy are Sr CSR professionals working at Firstsource Solutions?

82% of Sr CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Sr CSR professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Sr CSR reviews

3.9

82% would recommend to a friend

(60 total reviews)

Ritesh Idnani

93% approve of CEO

81% positive business outlook

Ratings by category

4.1

Career opportunities

3.9

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.7

Senior management

3.7

Compensation and benefits

Sr CSR employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Sr CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

4.0

Mar 18, 2016

Firstsource. One of the best and valued amongst the organisation.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

I lik€ Firstsource, holds higher value amongst the organisations.

Cons

Have nothing to say, because everybody knows well about this organisation.

2.0

Mar 28, 2015

employee manipulation

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good only for fresher graduates or 12th pass who r looking to earn pocket money

Cons

management not good, policies of the company are not employee friendly, will deduct all ur NSA if u take two leaves, very confusing policy briefing

5.0

Apr 3, 2014

Excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good incentives structure, oppertinuties for growth

Cons

I've don't have any issues with the management as didn't have any hard time with the manegement.

Viewing 58 - 60 of 60 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Mortgage Customer Specialist

Full-Time / Part-Time Patient Eligibility Specialist (Administrative)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr CSR reviews

Firstsource Solutions

Firstsource Solutions Sr CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Firstsource. One of the best and valued amongst the organisation.

employee manipulation

Excellent

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Firstsource Solutions reviews FAQs

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