Is Firstsource Solutions a good company to work for as a Sr CSR?

Sr CSR professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr CSR employees well?

Sr CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Sr CSR salaries at Firstsource Solutions.

How happy are Sr CSR professionals working at Firstsource Solutions?

82% of Sr CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Sr CSR professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Sr CSR reviews

3.9

82% would recommend to a friend

(60 total reviews)

Ritesh Idnani

93% approve of CEO

81% positive business outlook

Ratings by category

4.1

Career opportunities

3.9

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.7

Senior management

3.7

Compensation and benefits

Sr CSR employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Sr CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

3.0

Mar 2, 2025

Not available Not available Not available

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not available Not available Not available

Cons

salary rotational shift work life balance

Firstsource Solutions Response

Thank you for sharing your feedback. We follow company standards for compensation and continuously review our structures to remain competitive. Rotational shifts are in place to meet business requirements, but we strive to ensure fair scheduling and provide support to help employees maintain a good work-life balance

3.0

Dec 25, 2024

Salary

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing is there to say positive

Cons

No carrier development in this company

Firstsource Solutions Response

Thank you for your feedback, we truly value all feedback, even when it's critical, as it helps us improve and better serve our employees. Career development is a crucial part of any employee's journey, and we apologize that your experience did not meet your expectations in this area. We are committed to creating opportunities for growth, skill enhancement, and internal mobility for all team members.

3.0

Dec 10, 2024

...

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good incentives and great shift timing

Cons

Nothing in general expect for the low salary

Firstsource Solutions Response

Thank you for sharing your feedback! It's wonderful to hear that you appreciate the incentives and find the shift timings favorable. Providing motivating rewards and maintaining convenient schedules are part of our efforts to support employee satisfaction and productivity.

Viewing 19 - 21 of 60 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Bilingual Patient Financial Assistance Specialist (Onsite) - Spanish/English

Bilingual Patient Financial Assistance Specialist (Onsite) - Spanish/English

Bilingual Patient Financial Assistance Specialist (Onsite) - Spanish/English

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Firstsource Solutions Sr CSR reviews

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